Welcome to the vshosting~ knowledge base¶
All information and instructions are intended for your full satisfaction with vshosting services. Support works for you 24 hours a day, 7 days a week, regardless of whether it is a holiday or weekend. You can always write to us at: email@example.com and we will deal with your request immediately. In case of urgent problems, contact us either at the above mentioned [e-mail] (mailto:firstname.lastname@example.org) or at +420 246 035 835.
How do I know where my request falls?
Critical situations +420 246 035 835
This includes outages or critical non-functionality of a part of the server. Ideally, report these malfunctions by phone at: +420 246 035 835 (to minimize the delay with the solution).
Before starting the phone call, we recommend visiting our status page where you can check the current status of all services. If your services are green "Operational" and you are still experiencing technical difficulties, please call us.
Non-urgent request email@example.com
Requests for technical support should primarily be addressed by e-mail at firstname.lastname@example.org. Experienced administrators and technicians are available 24/7 directly in our data center. It is advisable to send the exact setup request by e-mail to avoid misunderstandings. Thanks to the ticketing system, continuity is also maintained in the solution and you have an overview of the situation with your ticket. You can also direct your technical questions to email@example.com.
If you wish to perform a server upgrade, more complex configuration changes, or any other action with an impact on production operations, let us know at least 1 day in advance at firstname.lastname@example.org. We perform these operations at night to minimize the impact on your project. By letting us know in advance, our administrators will book a time directly for you.
Request for solution consultation: email@example.com
These requests are addressed to our senior consultants of your entire solution. Therefore, direct your questions to them regarding the various possible improvements you would like or anything that bothers you with our services.
Requests for solution consultation should primarily be addressed by e-mail firstname.lastname@example.org.